Step 5/7
Let’s now move on to the production of such an user experience, and begin with a review of the different touch points that you will find across my Webfolio macro-cube.
Knock-knock, is anyone here? Figure yourself stepping into a Megastore (let’s call it « Metro »), with no soul inside. Wouldn’t that feel awkward? The Live Feedback window (now removed) on the bottom right of all my Webfolio’s pages thus serves as the first user touch point: you enter my shop, and although I don’t know you yet, I can already guide you through my multiverse. Indeed, even if you are not necessarily identified, FirehoseChat provides me with enough information on your configuration to allow my conceptual selection engineering (that says « serious inquiries only ») to operate. Either I am available, and we can start a Live Feedback discussion, or I am not, and FirehoseChat switches to Mail Feedback without compromising my own e-mail address.
Lifefolio: have we met? As I am the product of a generation that the people under age 20 (who have no chance to lose sight of each other) know nothing about, I have set up a personal contact form for past relationships with whom I am no longer in touch, or for those who might want to update their address book time and again. And since it’s not possible to check on ID using FirehoseChat, which is not a web conferencing solution, I have added this possibility to my contact form, using its customization features.
Dashfolio: no comment. This option is reserved for those who can’t resort to the other three, and who haven’t come across the answer to their question throughout my Webfolio either. If this is the case, it falls under my right to answer (or not), depending on how pertinent the feedback is, and in a way that does not expose my solution to such users who might find an interest in trying to fake it. Hence, this contact form is conceived so as to allow me to answer added value feedback privately, with a further possibility to publish the resulting Q&A on my Weblog by adding a simple FAQ tag.
NPU_info: for immediate boarding. This third contact form is reserved for those who are ready to take an active part in the implementation of my NetPlusUltra® solution as pre-franchised authors, and with a starter’s demonstration perimeter of their own. As a Master-Franchisor, doing so not only allows me to organize the access to the different spaces of my IntraNetPlusUltra® depending on any such user’s configuration profile, but also to bring about whatever generic solution is missing that should already be provided for to help me make my Web Foundation project an operational reality. This last issue will be further developed in my www.net-plus-ultra.org module, due for publication by the end of this year.
You will find below a final scenario to integrate all this into an user experience that is conceptually consistent:
1) « Live Feedback » stage (FirehoseChat):
Visitor: « Hi there, it’s [Someone], we met in 19?? in XYZ, remember? I stumbled into your website as I was doing some web search on [whatever search engine]! »;
Daniela BERNDT: « Yesss! Why don’t you use this form, so that we can see each other! Otherwise, I’d have to ask you trick questions! https://genesis.daniela-berndt.fr/site-info/contact/form/ ».
2) Lifefolio stage (ooVoo or FaceTime):
Someone: « You have changed a lot! What have you done all this time? »;
Daniela BERNDT: « All this [Webfolio]! Take a look around, and recontact me through https://www.daniela-berndt.fr/feedback/english/ if you’re interested ».
3) Feedback stage (ooVoo or FaceTime):
Someone: « What a trailblazer! It’s true that I like the idea of getting it right from start…So yes, you can count me in: what do you think of this first Infolio draft: [share link to iCloud for instance] »;
Daniela BERNDT: « Very good start! Now simply publish your website to this and pre-register through https://www.net-plus-ultra.info/contact/english/! ».
4) NPU_info stage (ooVoo or FaceTime):
Someone: « I’m in the process of moving over to another ISP, but I think I’ll join right now! »;
Daniela BERNDT: « No problem, you can update your profile anytime! ».
To be continued: episode 6/7! In the meantime, please go through my latest Tutofolio, dedicated to shared SSL: http://point-info-ssl.daniela-berndt.fr/english/.
Daniela BERNDT
This article in French | German
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Implementation of my solution
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